Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfil your specific request. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Grape Investment Group Limited’s relationship with you in relation to this website.

The term ‘Grape Investment Group Limited’ or ‘GIG’ or ‘ GIGVino.com’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 30/F Flat H, Block 2, Bellagio, 33 Castle Peak Road, Sham Tseng, N.T. Hong Kong. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Grape Investment Group Limited prior written consent.
• We do not warrant or guarantee:

-the accuracy or completeness of any information available on the Website;

-that access to the Website will be uninterrupted or error free;

-that any defects will be corrected immediately; or

-that the Website will be free from viruses or other contamination.

• Except where prohibited by law, we will not be liable to you for any loss, damage, liabilities or claims and expenses that you may suffer due to use of the Website, including use of any information on it. You use the internet and the Website at your own risk.
• All values are expressed in Hong Kong Dollars unless specified otherwise
• It is against the law for us or you to sell or supply liquor to, or obtain liquor on behalf of, a person under the age of 18 years. In placing the order, you warrant to us that:

a. You are over the age of 18 years and will produce evidence of age to the satisfaction of Grape Investment Group Limited when requested at the time of delivery,

b. Any person that you are obtaining the goods for, or supply the goods to, is over the age of 18 years, and

c. You will not take or supply any part of your order to any liquor-restricted area or community.

It is against the law for us or you to sell or supply liquor to, or obtain liquor on behalf of, a person under the age of 18 years. In placing the order, you warrant to us that:

a. You are over the age of 18 years and will produce evidence of age to the satisfaction of Grape Investment Group Limited when requested at the time of delivery,

b. Any person that you are obtaining the goods for, or supply the goods to, is over the age of 18 years, and

c. You will not take or supply any part of your order to any liquor-restricted area or community.

We will work with our carrier partners to deliver the goods to you at the delivery address provided. We will make our best effort to deliver within the time agreed with you, however events beyond our reasonable control may occur from time to time which means that these delivery times may not be met. If this occurs, we will endeavour to contact you to arrange an alternative delivery time. Depending on your location, the delivery time will vary between 2 and 10 business days depending on your location. Deliveries may take a little longer in outlying, flood-affected areas or during heat waves.

We cannot commit to delivery beyond the front door of your home or office building. Front door means the front door or a point beyond which entry into the interior of the building occurs. If you request us, or our carrier partner, to deliver the goods beyond your front door and we agree that it is practical to do so, you agree to continually indemnify and hold harmless Grape Investment Group Limited (including its officers, employees, contractors and agents) from any loss suffered or incurred through the delivery of the goods beyond your front door. Loss means any loss including any liability, cost, expense, claim, proceeding, action, demand or damage.
While within our checkout you may be able to request that your delivery is left unattended if no-one is home, our carrier partners reserve the right to not complete deliveries and leave collection notification. This may be through orders not limited to;
– Driver concern of minors present in local vicinity
– Inability for recipient to present adequate proof of age
– Unclear instructions authorising delivery to be left unattended and in a safe place

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You’re also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your purchase is faulty, damaged, incorrectly described or breaches a consumer guarantee, we will be happy to provide you with either a refund or exchange upon presentation of your proof of purchase excluding delivery fee.

Please note that goods will not be accepted by us for a refund or exchange due to a change of mind.

Please email info@gigvino.com if you have any return items.